Shipping to the EU
We are resuming shipping of goods to the EU as of 13 Jan 2021.
After you have placed your order, we will process a manual refund of any VAT due at the rate of 20% (UK VAT rate).
We will then export the parcel to you using Royal Mail. You will be liable to pay tax on your goods at your country's rate as they enter your country. You may also have duty and fees to pay depending on your country and the goods that you have ordered. It is our understanding that non-UK manufactured goods may attract higher duty. You will need to pay any fees and taxes before your parcel is released for delivery.
At this stage, we cannot predict the cost of the fees/duty/tax that is due as each European country will have different rules and allowances on imports.
By agreeing to our terms and conditions at checkout, then you agree to be responsible for payment of any fees/duty/tax incurred by your order.
Please note this is the only way we can do this at the moment as this is a temporary solution until the DDP scheme is fully operational. Things will hopefully become simpler from 1 July once new systems are in place.
Thank you so much for your patience and understanding - we welcome any questions and feedback as we get used to the new procedures.