Payment , Delivery & Returns
Christmas Posting Dates 2019Our office is now closed until 6th January. We will have one posting day on 30th Dec 2019, then we will be back in the office on the 6th January. PLEASE DO NOT POST ANY RETURNS TO US BEFORE 6TH JAN! (SEE BELOW FOR MORE DETAILS)
If your parcel has not arrived as expected, please check your order or despatch confirmation email to view parcel delivery number through Royal Mail Track and Trace.
In the UK, this will only tell you if the parcel has been delivered or not, or if delivery has been attempted. Most parcels that have gone astray are being held at your local depot - please take ID and tracking number if making enquiries. Also do check with neighbours, in sheds or safe place for missing parcels before contacting us. Also check that the address you gave us is correct.
International orders should be fully trackable, depending on your country, though sometimes they do get stuck in customs for a while - please be patient as we have no control over the parcels once they leave our premises.
We try and keep our postage options simple by having a flat rate based on your shipping destination and speed of delivery.
If you live in the Todmorden/Hebden Bridge area, you can arrange to collect in person, please contact us before you order.
The current postage prices are as follows:
UK Royal Mail Second Class: £2.50
UK Royal Mail First Class: £3.50
EU Royal Mail Royal Mail International Standard: £6.00
Zones 1 & 2 Royal Mail International Standard: £10.00
We aim to dispatch orders within 3 working days and it is usually much sooner than this but during busier periods it may take a little longer. If you need an item quickly, please contact us and we will do our best to help.
All our website payments are processed through Shopify Payments via Stripe, a secure online payment system, or through PayPal. Please select your choice at checkout. If you have any problems, please contact us.
We aim to please and hope that you will be happy with your order. If you are not happy with your item/s and wish to return anything, then please notify us within 14 days of receiving your order. You must then return the items as instructed in their original condition and packaging within 14 days of notifying us.
If items are received in their original condition, we will then process a refund via Stripe or PayPal within 14 days of receiving the returned item.
Please note that the following items are excluded from being returned:
earrings due to hygiene reasons and any made to order or custom items.
Before ordering, you must read and agree to our FULL TERMS AND CONDITIONS.