Payment , Delivery & Returns

Christmas Posting Dates 2019

Our last posting day before Christmas will be Friday 20th December.

Please get your orders in in good time for the posting dates below - due to high order volume we may not be able to post your order on the day we receive it and sometimes things go astray through no fault of our own.  

Christmas 2019 recommended posting dates from Royal Mail:

United Kingdom
Wednesday 18 December
2nd Class 
Friday 20 December 1st Class 

International Standard and International tracking and signature services
Monday 9 December
Africa, Asia, Caribbean, Central and South America, Far and Middle East

Tuesday 10 December
Cyprus, Malta

Wednesday 11 December
Eastern Europe (except Czech Republic, Poland and Slovakia)

Thursday 12 December
Australia, Greece, New Zealand and Turkey

Saturday 14 December 
Canada, Czech Republic, Finland, Italy, Poland, Sweden, USA

Monday 16 December
Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland

Wednesday 18 December
Belgium, France, Ireland, Luxembourg

Postage:

We try and keep our postage options simple by having a flat rate based on your shipping destination and speed of delivery.

If you live in the Todmorden/Hebden Bridge area, you can arrange to collect in person, please contact us before you order.

The current postage prices are as follows:

UK Royal Mail Second Class: £2.50
UK Royal Mail First Class: £3.50
EU Royal Mail Royal Mail International Standard: £6.00
Zones 1 & 2 Royal Mail International Standard: £10.00

We aim to dispatch orders within 3 working days and it is usually much sooner than this but during busier periods it may take a little longer. If you need an item quickly, please contact us and we will do our best to help.

Payment:

All our website payments are processed through Shopify Payments via Stripe, a secure online payment system, or through PayPal. Please select your choice at checkout.  If you have any problems, please contact us.  

Returns:

We aim to please and hope that you will be happy with your order.  If you are not happy with your item/s and wish to return anything, then please notify us within 14 days of receiving your order.   You must then return the items as instructed in their original condition and packaging within 14 days of notifying us.
If items are received in their original condition, we will then process a refund via Stripe or PayPal within 14 days of receiving the returned item.
Please note that the following items are excluded from being returned:
earrings due to hygiene reasons and any made to order or custom items.

Before ordering, you must read and agree to our FULL TERMS AND CONDITIONS.

Thank you!